Last Updated: October 2025
Welcome to The PlaySpace!
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit or make a reservation on www.theplayspacefw.com.
1. Information We Collect
When you visit our Site, we may automatically collect:
- Details about your browser, IP address, and time zone
- Pages you view and how you interact with the Site
- Information about the device you use
We collect this “Device Information” through:
- Cookies – small data files that help improve your browsing experience. Learn more or disable cookies at allaboutcookies.org.
- Log Files – data that tracks activity such as your IP address, browser type, and referring pages.
- Web Beacons / Tags / Pixels – small files that help us measure engagement and marketing performance.
When you make a reservation, register a child, or contact us, we collect:
- Parent/guardian name
- Contact information (email, phone, address)
- Child’s name and date of birth
- Emergency contact and billing details
This is called “Reservation Information.”
2. How We Use Your Information
We use the information you provide to:
- Process and confirm reservations or payments
- Communicate with you about bookings, updates, or promotions
- Ensure safety and compliance with childcare requirements
- Improve our website and customer experience
- Detect or prevent fraudulent activity
3. Sharing Information
We value your trust and do not sell or rent your personal data.
We may share limited information only when necessary to:
- Operate our business (e.g., payment processors, analytics providers, email services)
- Comply with legal obligations or respond to lawful requests
- Protect our rights and the safety of our families and staff
We use Google Analytics to understand how visitors use our Site. You can learn more here and opt out here.
4. Data Retention
We keep your reservation and registration information for as long as needed to provide our services and meet legal or licensing requirements.
You can request deletion of your information at any time by emailing us at info@theplayspacefw.com.
5. Children’s Privacy
Although our services are for children, our website is meant for parents and guardians.
We do not knowingly collect information directly from children under 13 through our Site.
If you believe your child has submitted information online, please contact us and we’ll promptly remove it.
6. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, or delete your personal data.
To make a request, email us at info@theplayspacefw.com.
7. Data Security
We take reasonable steps to protect your information through secure systems and trusted third-party tools.
However, no online platform is 100% secure, and we encourage you to protect your login and device information.
8. Updates to This Policy
We may update this policy from time to time. Any changes will be posted here with a new “Last Updated” date.
9. Contact Us
If you have any questions, concerns, or requests regarding this policy:
The PlaySpace
📍 5015 El Campo Avenue, Fort Worth, TX 76107
📧 info@theplayspacefw.com